9apiso Privacy Policy

When you register and use 9apiso, we collect certain personal information that is necessary to operate your account, verify your identity, and deliver our services to you as a player in the Philippines. The information we collect falls into two main categories: information you provide directly to us, and information we collect automatically as you use the platform. Directly provided information includes your full name, date of birth, email address, mobile number, and payment details such as your GCash or Maya account reference — all of which are required to create and maintain a verified account. Automatically collected information includes your device type, browser, IP address, session duration, pages visited, and general location data, which we use to improve platform performance, detect suspicious activity, and ensure a smooth mobile experience for Filipino users. We do not collect sensitive personal information such as government ID numbers unless specifically required for identity verification under applicable regulations, and in those cases the data is handled with the highest level of care and stored securely. All data collection is limited to what is genuinely necessary for the purposes described in this policy — we do not collect information for its own sake.

• Full name, date of birth, email, and mobile number
• Payment method references (GCash, Maya, bank transfer)
• Device type, browser, and IP address (automatic)
• Session activity and pages visited (platform analytics)
• Identity verification documents only when legally required

The personal information collected by 9apiso is used exclusively to operate, maintain, and improve the platform experience for players in the Philippines, and to fulfil our legal and regulatory obligations as an online entertainment provider. Your account details are used to authenticate your identity each time you log in, to process deposits and withdrawals in Philippine pesos, and to ensure that only eligible adult players aged 21 and above can access the platform. We use automatically collected data such as device and session information to monitor platform performance, identify and prevent fraudulent activity, and personalise your experience — for example, remembering your preferred game categories or language settings. Where you have opted in to receive communications from us, your email address or mobile number may be used to send you account notifications, promotional offers, and responsible gaming reminders; you can opt out of marketing communications at any time through your account settings. We do not use your personal data to make automated decisions that have a significant legal or similarly significant effect on you without human review, and we do not build behavioural profiles for sale to advertisers or data brokers. All data processing activities are carried out on a lawful basis, either because they are necessary to fulfil our contract with you, because we have a legitimate interest in operating a safe and compliant platform, or because you have given us your explicit consent.

• Account authentication and identity verification
• Processing PHP deposits and withdrawals
• Platform performance monitoring and fraud prevention
• Sending account and promotional notifications (opt-in only)
• No automated profiling for advertising or data sale

9apiso does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes — this is an absolute commitment we make to every player on the platform. We do, however, share limited data with trusted service providers who assist us in operating the platform, and these partners are contractually bound to handle your data securely and only for the specific purpose for which it was shared. These service providers include payment processors such as GCash and Maya who need your payment reference to complete transactions, identity verification services used when regulatory requirements demand it, and cloud infrastructure providers who host the platform's servers and databases under strict data processing agreements. In certain circumstances, we may be required by Philippine law, court order, or regulatory authority to disclose personal information — in such cases we will comply with the legal obligation while taking all reasonable steps to protect your privacy interests and notify you where permitted by law. We do not share your data with other online gaming platforms, advertising networks, or social media companies, and we do not allow third-party analytics tools to access personally identifiable information. Any third party that receives data from 9apiso is subject to the same standard of data protection that we apply internally, and we review these partnerships regularly to ensure ongoing compliance.

• Payment processors (GCash, Maya) — transaction data only
• Cloud infrastructure providers — under strict data agreements
• Regulatory authorities — only when legally required
• No sharing with advertisers, data brokers, or other platforms
• All third-party partners are contractually bound to our standards

Protecting the personal and financial information of our players is one of the most important responsibilities we carry as an online entertainment platform serving the Philippines market. 9apiso employs industry-standard security measures across all layers of the platform, including TLS encryption for all data transmitted between your device and our servers, encrypted storage for sensitive account and payment data at rest, and strict access controls that limit which staff members can view personal information and under what circumstances. Our platform infrastructure is hosted in secure data centres with physical and logical access controls, regular security audits, and automated monitoring systems that flag unusual activity in real time. In the event of a suspected data breach or security incident, we have an incident response plan in place that includes prompt investigation, containment measures, and notification to affected players and relevant authorities in accordance with applicable Philippine data privacy regulations. You also play an important role in keeping your account secure — we strongly recommend using a strong, unique password for your 9apiso account, enabling any available two-factor authentication, and never sharing your login credentials with anyone. If you suspect that your account has been accessed without your authorisation, contact our support team immediately so we can take protective action without delay.

• TLS encryption for all data in transit
• Encrypted storage for sensitive account and payment data
• Strict internal access controls and staff data training
• Real-time monitoring and automated threat detection
• Breach notification procedures in line with PH regulations

As a player on 9apiso and as a resident of the Philippines, you have clear rights over the personal information we hold about you, and we are committed to making it straightforward for you to exercise those rights at any time. You have the right to access a copy of the personal data we hold about you, to request corrections if any information is inaccurate or out of date, and to request deletion of your account and associated personal data subject to any legal retention obligations we must comply with. You also have the right to object to or restrict certain types of data processing — for example, you can opt out of receiving marketing communications at any time without affecting your ability to use the platform. If you have provided consent for a specific data processing activity, you have the right to withdraw that consent at any time, and withdrawal will not affect the lawfulness of processing that took place before the withdrawal. To exercise any of these rights, simply contact our support team with your request and we will respond within a reasonable timeframe in accordance with applicable data privacy law. We will never penalise you for exercising your data rights, and we aim to handle all such requests with transparency, respect, and efficiency.

• Right to access your personal data at any time
• Right to correct inaccurate or outdated information
• Right to request account and data deletion
• Right to opt out of marketing communications
• Right to withdraw consent for specific data processing

9apiso retains your personal data for as long as your account is active and for a reasonable period thereafter to comply with legal, regulatory, and financial record-keeping obligations — typically this means account data is retained for a minimum of five years following account closure in line with standard financial services requirements applicable in the Philippines. Once the retention period has expired and there is no legal basis for continued storage, your personal data is securely deleted or anonymised so that it can no longer be linked back to you. Like most online platforms, 9apiso uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and gather anonymised analytics about how the platform is used. Essential cookies are required for the platform to function correctly and cannot be disabled, while optional analytics and preference cookies can be managed through your browser settings at any time. We do not use third-party advertising cookies or allow external ad networks to place tracking technologies on the platform. For a full list of the cookies we use and guidance on how to manage them, please refer to the cookie settings available in your account or contact our support team for assistance.

• Account data retained for minimum 5 years post-closure
• Data securely deleted or anonymised after retention period
• Essential cookies required for platform functionality
• Optional analytics cookies manageable via browser settings
• No third-party advertising cookies or external ad trackers

9apiso may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal and regulatory requirements in the Philippines. When we make material changes to this policy, the updated version will be published on this page with a revised effective date, and registered players will be notified through the platform or by email where appropriate. We encourage you to review this page periodically so you are always aware of how your personal information is being handled. Your continued use of the platform after any update to this policy constitutes your acceptance of the revised terms. If you have any questions about this Privacy Policy or how it applies to your account, our support team is available 24/7 and the FAQ centre contains answers to the most common data privacy questions. We are committed to keeping this policy clear, honest, and up to date so that every player on 9apiso can make informed decisions about their personal data.